Terms of Service

2.1 Acceptable Use

When using our website and online services, you agree to:

• Provide accurate and current information when required
• Keep your account credentials secure and confidential
• Not attempt to gain unauthorized access to any part of the website or member portal
• Not use the website for any illegal or unauthorized purpose
• Not transmit viruses, malware, or other harmful code
• Not interfere with or disrupt website functionality

2.2 Account Responsibility

If you create an account with us (e.g., a member login), you are responsible for all activity under that account. Notify us immediately at info@canadianmuseumofwater.org if you suspect unauthorized access.

3.1 Pricing & Charges

• Prices are displayed in Canadian dollars (CAD) and include applicable taxes
• By submitting payment, you authorize us to charge the amount shown
• We reserve the right to correct pricing errors before completing your transaction

3.2 Refunds & Cancellations

• Refund requests for event tickets must be submitted at least 48 hours before the scheduled date
• Refunds may be subject to a processing fee unless the Museum cancels the event
• If the Museum closes unexpectedly, tickets will be exchanged for a future date or refunded at our discretion
• Special event tickets may have different cancellation terms specified at purchase

7.1 Celebrate Water & Other Programs

When you submit a photo, story, or other creative content through our Celebrate Water program or any other Museum initiative, you:

• Grant the Museum a non-exclusive, royalty-free, worldwide license to display, reproduce, and share your submission on our website, social media, in-Museum displays, and promotional materials
• Confirm that you own or have all necessary rights to the submitted content
• Confirm that your submission does not infringe any third-party rights or violate applicable laws
• Understand that the Museum may crop or lightly edit submissions for display purposes without altering their fundamental nature

You retain ownership of your original work. We will not sell your submitted content. You may request removal by contacting us — we will make reasonable efforts to remove it from active displays, though archived or printed materials may not be immediately updated.

7.2 Content Standards

Submissions must not contain offensive, defamatory, hateful, or illegal content. The Museum reserves the right to decline, remove, or moderate any submission that does not meet our community standards.

8.1 General Conduct

• Treat exhibits, programs, and artifacts respectfully at all times
• Follow instructions from Museum staff and security personnel
• Supervise children in your care to ensure their safety and appropriate behaviour
• Refrain from disruptive behaviour that disturbs other visitors
• Do not touch exhibits or artifacts unless specifically permitted in designated interactive areas

8.2 Prohibited Items

The following are strictly prohibited on Museum premises:

• Weapons or dangerous materials of any kind
• Food and beverages (except in designated areas)
• Smoking, vaping, or tobacco products
• Illegal drugs or controlled substances
• Pets (service animals are welcome)
• Skateboards, scooters, or similar devices

8.3 Photography Policy

Personal, non-commercial photography is generally permitted in public Museum areas unless signage indicates otherwise. The following restrictions apply:

• Flash photography may be restricted in certain gallery areas
• Commercial photography or videography requires advance written permission
• By visiting the Museum, you acknowledge that you may be photographed or recorded for Museum promotional purposes — please advise staff at entry if you do not consent

8.4 Emergency Procedures

In the event of a fire, medical emergency, or security incident, follow all staff instructions, evacuate promptly using designated exits, and do not re-enter until authorized. Report any incidents to staff immediately.

9.1 Registration

• Advance registration is required for educational programs, guided tours, and most events
• Participants must meet any stated age, grade level, or eligibility requirements
• Programs may be cancelled or rescheduled due to insufficient enrollment — affected registrants will be notified and offered a full refund or credit
• Late arrivals may not be accommodated for timed or capacity-limited programs

9.2 School & Group Visits

• Group leaders are responsible for the supervision and behaviour of all group members
• Required adult-to-child chaperone ratios apply as specified in your booking confirmation
• Accessibility requirements should be communicated at the time of booking

9.3 Virtual Programs

• Participants are responsible for their own internet connection and compatible device
• Recording virtual sessions is prohibited without express written permission from the Museum
• Program links and materials are for registered participants only and may not be shared

11.1 Assumption of Risk

While the Museum takes reasonable precautions, you acknowledge that visiting and participating in Museum activities involves inherent risks, including slips or falls, participation in interactive exhibits, and exposure to communicable illnesses. You voluntarily assume these risks.

11.2 Limitation of Liability

To the fullest extent permitted by law, the Canadian Museum of Water, its directors, officers, employees, volunteers, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to use our Services
• Personal injury or property damage during your visit
• Loss or theft of personal belongings
• Errors or interruptions in website functionality
• Unauthorized access to your personal information despite our security measures